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  • Welcome to ICAN Furniture, TEL: +86 020-37038267    Email: admin@ican100.com
  • Frequently Asked Questions

    • 1, Shall we use our own brand to name the furniture which is produced by your company?
    •     Yes, we are allowed to use your own brand to name the furniture which is produced by ICAN Furniture. Hence ICAN Furniture could supply OEM service to produce the furniture according to your requirement.
    • 2, Where do your products mainly sold to?
    •     Currently, the main market of ICAN Furniture is North America, South America, Eastern Europe, Western Europe, Southeast Asia, Africa, Oceania, Mid East and Eastern Asia.For example, U.S.A., Canada, Belgium, Spain, Australia, Uruguay, India, Syria, Egypt and so on.
    • 3, Where do your products use for?
    •     ICAN Furniture could be suitable for indoor, outdoor, home and commercial use. For example, garden, patio, living room, dining room, both indoor and outdoor restaurant, hotel, beachside, swimming pool area, Café and so on.
    • 4, What about your company strength and scale?
    •     ICAN Furniture is a factory combination for five different products series. We hold the spirits of alliance between giants and mutual benefits (please kindly see our culture), cooperate with the giant partner which from different industry by the means of equity participation. ICAN believes we will be stronger and stronger in the near future.
    • 7, What are the strengths and weaknesses of your product?
    •     A. Our Attentive service would make you feel at home and your order safe on arrival. During your visit, you could feel our carefulness from schedule, hotel and air ticket booking, airport pick-up and sent-off service, factory visit, cargo inspection and shopping in the special scenery spot etc. For each order, we also have 2 staffs to follow it to make sure the safe arrival.
    •     B. ICAN Furniture is well known in the Europe and America with high performance/price (cost) ratio.
    •     C. Credibility and integrity, which is always the pursuit of ICAN Furniture (please kindly see our culture).
    •     The weakness of ICAN furniture: new product development capabilities.
    • 8, What about the guarantee period of your products?
    •     ICAN Furniture uses the high quality materials including aluminum, stainless steel, steel, wood, and rattan to achieve the style and quality you deserve. Therefore ICAN Furniture could provide 1-3 years guarantee for all the products.
    • 10, Do you have any terms or agreements?
    •     Yes. When you place order, ICAN Furniture would prepare Performer Invoice and agreements for you. The terms include price, payment, delivery time, packing status, and so on.
    • 15, How long is the lead time?
    •     The lead time of ICAN Furniture for one container is usually 35-45 days by average, while the lead time would be different in peak season(longer from September to July in coming year) and off season(shorter from July to September).
    • 16, What are your payment terms?
    •     Currently, ICAN Furniture requires payment terms 30% deposit paid by T/T before manufacturing. Also L/C payment is acceptable.
    • 17, How to Order?
    •     To place an order, you are very welcome to leave the message for your interested items directly on the website www.ican100.com or send your purchase order via email address admin@ican100.com (mailto:admin@ican100.com). The positive response would be recommended by sales team from ICAN Furniture as soon as possible.
    • 18, Who Will Arrange Shipment?
    •     You can arrange the shipment by yourself; we also can arrange the shipment for you.
    •      ICAN Furniture is always pleased to help arrange shipment for our customers.
    • 20, How is payment procedure?
    •     Normally 30% deposit is required to be paid by the customer as the final confirmation of the order. The production would be arranged as soon as well receiving the deposit. Balance payment should be settled before sending all the related original documents.
    • 21, How difficult to assembly furniture?
    •     The majority of products from ICAN Furniture are usually well assembled. Otherwise for some items, the assembling instruction in detail would be included in the package.
    • 23, How long will it take for me to receive my order?
    •     Once your order and payment is settled, an order confirmation from ICAN Furniture would be sent via email.
    •     Here ICAN Furniture would like to inform that the exact shipping days could not be provided due to different order quantity and different shipping terms. Some items could be shipped within 24 hours but some orders will require two to six weeks for production. While please feel free to contact us if you have any inquiry. ICAN Furniture will make greatest effort to meet your requirement.
    •     Once the shipment was arranged, another confirmation email would be sent to you to indicate the date you will receive your package.

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    • TEL: +86 020-37038267
    • FAX: +86 020-62614140
    • Email: admin@ican100.com
    • SKYPE: ican105
    • WhatsApp /WeChat:
      Grace +86 18928901689
      Alice +86 18922152289
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